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Posted: Monday, January 1, 2018 5:45 AM

Performs clerical and administrative duties necessary to carry out the basic HR duties of the Human Resources Department and the Payroll Department. Supports employees as internal customers by providing timely and accurate information. Supports corporate desired state by enhancing the work experience providing professional internal and external customer service and handles and maintains confidential information. DUTIES AND RESPONSIBILITIES: Clerical Support Fully support all technologies and processes, introduced by Ward, that are intended to improve efficiencies and/or the customer experience. Support would include adherence to training programs, guidelines and processes associated with these systems. * Maintain excellent customer service to all internal and external customers. * Perform mail merges for letters or print labels as requested. * Photocopying and distribution * Word Processing / Data Entry / typing * Shredding. * Scanning of confidential material * Run system reports as requested. * Filing * Special projects as needed, including, but not limited to, data entry and review of records. * Return applicant calls to candidates inquiring or applying to Ward's open positions. * Assist employees with employee self-service questions. * Support HR and Payroll Specialists in tracking or maintaining information. * Other HR and payroll duties as assigned. Customer Service * Answer calls from customers in accordance with Ward standards. * Process customer requests for pickups, proof of delivery, bill of lading in a timely manner as needed. Job Requirements: REQUIREMENTS: * Must have excellent people skills in order to effectively communicate with employees * Must maintain high degree of confidentiality. * Must have proficient clerical skills, strong organizational skills as well as have good verbal and written communication skills. * Must be proficient with PC's and have a good working knowledge of word processing and spreadsheet programs. * High school education with some advanced education after high school preferred. * Must have basic ability to use office equipment such as computer, calculator, photocopier, fax, etc. * Must be extremely customer focused with good people skills and telephone etiquette. * Must maintain a professional attitude * Must be willing to have workload flexibility and be able to work on multiple projects at once.Must have the ability to change.Any assigned project could begin or end unexpectedly. * Must be able to work hours as needed. This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.SDL2017


• Location: Altoona

• Post ID: 60289602 altoona is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018