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Posted: Saturday, December 16, 2017 1:07 AM

Job Description:/h3:
Customer Service Positions: Full paid training
SRM is hiring for full time Entry Level Sales, Marketing and Customer Service. Our Customer Service positions are face to face with our clients (we are NOT a call center). Customer service in person is by far much more effective and the clients LOVE IT
Management and growth is our main focus, as customer service is a tool for growth.

Tasks and Responsibilities of a Customer Service Representative
:Interact with customers daily to inform of client products and services
:Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.
:Ensure and provide quality service to external customers.
:Answer all customer inquiries in a timely and professional manner.
:Process orders and data entry with high level accuracy.
:Take initiative and resolve and escalations or complaints.
:Maintain a positive representation of the company and associated brands at all times.
:Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
:Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
:Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
:Participation in morning meetings including: role:play scenarios, product knowledge, and psychology of customer service behavior training

SRM cross:trains all employees within leadership development which includes:

:Sales and marketing training fundamentals
:Team building and mentoring
:Entry level marketing and sales consulting

Benefits and Our Culture

The management and marketing team at SRM offers an environment where our employees ideas are not only heard but implemented. We offer a team based and structured environment, however employees are expected to be self:disciplined in managing their own time and work schedule.

Fun, team building environment
Travel Opportunities
Leadership workshops and development
Financial management, business management, time management
Philanthropy events : a chance to give back to the community
Recognition for top performers
Advancement to management based on performance

Job Requirements

:Positive Attitude
:Excellent Communication Skills
:Ability to Multi:Task
:Enjoys working in Fast:Paced environment
:Leadership Qualities
:Professional Appearance
:High School Diploma or GED
:All qualified applicants will be required to submit to a criminal background check
What we offer:
:Paid Training
:Salary and bonuses
:Plenty of room for advancement
:Fast paced and Exciting working environment
:Travel opportunities

Our focus is the development of our future managers so they can expand our company as well as reach their full potential in work and LIFE.
Company Description:/h3:
Steel River Marketing specializes in retail programs for our clients products and services. Our extensive client base speaks for itself. With our new marketing program, we have developed a major presence in some of largest chain retailers in the nation. Steel River Marketing was created to acquire and retain customers in a more personalized approach for various types of companies and businesses.
Today, we lead the nation in outsourced marketing as well as in innovative marketing campaigns. Our clients have specific areas of expertise in satellite television services among others. Our focus and goal for every client is to supply them with superior service and a quality sales team to enhance their product and services. With representatives nationwide, our one:on:one approach allows us to provide the highest quality sales and marketing services to our clients and their cust


• Location: Altoona, homestead

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