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Posted: Friday, January 5, 2018 12:30 PM

Location: Sheetz Corporate - Claysburg , PA If you are a current employee, click here to apply PRIMARY PURPOSE OF THIS POSITION: Answer incoming calls from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information. ESSENTIAL FUNCTIONS: (other duties may be assigned) Answer calls professionally and route calls to the appropriate resources. Respond to customers' inquiries via telephone or email when necessary. Research required information using available resources and technology. Maintain customer records by updating loyalty account information. Identify and escalate priority issues. Perform follow up customer calls/emails when necessary. Assist employees and customers with access to corporate websites. Complete call logs and compile reports. Provide on-the-job training for new employees. REQUIREMENTS: (Equivalent combinations of education, licenses, certifications and/or experience may be considered) Education High School/GED Experience 1 year Customer Service Experience Licenses/Certifications N/A ABOUT SHEETZ About Sheetz: Sheetz, Inc. is a fast-growing, family-owned, food/convenience company that has been in business since 1952. Sheetz has numerous locations in Pennsylvania, Ohio, Virginia, West Virginia, Maryland and North Carolina where they have ranked Best Places to Work in those states participating in that program. Our mission at Sheetz has been to meet the needs of customers on the go. Of course, things have changed over those 60+ years. Life is faster and busier, and customers expect us to be there when they need us most. One thing that hasn't changed is our commitment to our customers, our employees and the communities in which we operate. Sheetz donates hundreds of thousands of dollars every year to the charities it holds dear.


• Location: Altoona, Claysburg

• Post ID: 60547552 altoona is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018